International Order
Dispatch time
International Orders may take up to 72 working hours because of double quality checks and if the courier company requires extra destination-specific documentation.
Delivery time
International orders are shipped via FedEx International Priority courier service and othes take seven to ten days to deliver after dispatch. However, the delivery period might get extended if the customs at the destination country hold the shipment for any reason. In such a case, FedEx and other couriers will directly contact the customer for further steps.
Canceling order
For international order, cancellation is only possible before it is shipped. Once the order is shipped, it is impossible to cancel the order. The customer will have to accept the parcel at the destination country as we do not have any provision to return the order.
Refund of a canceled order
Suppose international order was not shipped and canceled. In that case, we will refund the balance amount of the order after deducting the approximate currency conversion fees charged to us to process the payment and refund. However, as the customer can not cancel the shipped international order, there is no case of refund once the international order is shipped.
Return of product
For international orders, we do not accept returns in any scenario. In an improbable condition that the customer has received a damaged product, we will refund the value for the product. However, the shipping charges will not be refunded.
To avoid any unforeseen issue for our international customer, we double-check the products before despatch and make sure it meets our quality standard. Also, some of our products with natural dye and hand processes tend to color bleed while washing. Therefore, we request international customers to read the product details before buying fabric to avoid any issues.
Return process for domestic order
Products bought at discounted prices, from the Cut Piece Shop category, at Wholesale rates and discounted boutique rates are not eligible for return. Also, products in the order placed with a delivery location outside India, i.e., international order, do not qualify for a return.
To initiate a return, send us an email at info@clothwala.com or call us at (number) and quote your order ID and return reason. Our team will get in touch within two working days and share the return details.
In case of damaged products, kindly share the image/video highlighting the damaged area. In a rare event, if you have received fabric less than the ordered meters, kindly share a video measuring the fabric.
Taxes & additional charges on international order
Custom charges, brokerage fees or any other taxes and charges applicable at the destination country are to be paid by customers directly to the courier company. In no condition, clothwala will be responsible for any taxes or charges payable to the destination country.
Please feel free to contact us on (number) (10 AM to 6 PM) on working days for any further assistance.
Extra conditions
You can courier the parcel to us as per the return details shared with you. If you want us to pick up the parcel, a token reverse shipping fee of ₹ 100 is charged and is settle from the refund amount except in case of a damaged product. It generally takes 3-4 working days for our courier partners to initiate the reverse pick up. If the PINCODE is not serviceable for reverse pick up, the customer will have to ship the product back to us.
International Orders may take up to 72 working hours because of double quality checks and if the courier company requires extra destination-specific documentation.
Delivery time
International orders are shipped via FedEx International Priority courier service and othes take seven to ten days to deliver after dispatch. However, the delivery period might get extended if the customs at the destination country hold the shipment for any reason. In such a case, FedEx and other couriers will directly contact the customer for further steps.
Canceling order
For international order, cancellation is only possible before it is shipped. Once the order is shipped, it is impossible to cancel the order. The customer will have to accept the parcel at the destination country as we do not have any provision to return the order.
Refund of a canceled order
Suppose international order was not shipped and canceled. In that case, we will refund the balance amount of the order after deducting the approximate currency conversion fees charged to us to process the payment and refund. However, as the customer can not cancel the shipped international order, there is no case of refund once the international order is shipped.
Return of product
For international orders, we do not accept returns in any scenario. In an improbable condition that the customer has received a damaged product, we will refund the value for the product. However, the shipping charges will not be refunded.
To avoid any unforeseen issue for our international customer, we double-check the products before despatch and make sure it meets our quality standard. Also, some of our products with natural dye and hand processes tend to color bleed while washing. Therefore, we request international customers to read the product details before buying fabric to avoid any issues.
Return process for domestic order
Products bought at discounted prices, from the Cut Piece Shop category, at Wholesale rates and discounted boutique rates are not eligible for return. Also, products in the order placed with a delivery location outside India, i.e., international order, do not qualify for a return.
To initiate a return, send us an email at info@clothwala.com or call us at (number) and quote your order ID and return reason. Our team will get in touch within two working days and share the return details.
In case of damaged products, kindly share the image/video highlighting the damaged area. In a rare event, if you have received fabric less than the ordered meters, kindly share a video measuring the fabric.
Taxes & additional charges on international order
Custom charges, brokerage fees or any other taxes and charges applicable at the destination country are to be paid by customers directly to the courier company. In no condition, clothwala will be responsible for any taxes or charges payable to the destination country.
Please feel free to contact us on (number) (10 AM to 6 PM) on working days for any further assistance.
Extra conditions
You can courier the parcel to us as per the return details shared with you. If you want us to pick up the parcel, a token reverse shipping fee of ₹ 100 is charged and is settle from the refund amount except in case of a damaged product. It generally takes 3-4 working days for our courier partners to initiate the reverse pick up. If the PINCODE is not serviceable for reverse pick up, the customer will have to ship the product back to us.
